About the company
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams ā People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more ā provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
Job Summary
You will:
šCollaborate with business stakeholders, Product, and Delivery teams to understand business goals šProvide thought-leadership to business partners by recommending innovative features, products, and technologies that should be introduced into the product roadmap which align to business vision and goals šFacilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and end-user acceptance testing sessions with customers šDocument and develop detailed diagrams of current and future state business processes, user stories and requirements šPerform business and systems analysis work to optimize business processes and propose well-architected end-to-end solutions that support business goals šCreate and present proposed functional solution designs clearly via diagrams, presentations, and verbally to Salesforce Architecture team and business stakeholders šPropose solutions that optimize Salesforce system performance and support increased end user adoption šDevelop detailed user stories for Salesforce development teams, and act as a liaison between business and technical teams šProvide post project go-live support to ensure adoption and successful change management šMeasure and/or monitor the productivity impacts, improvements and other key metrics changes as a result of implementation of new processes and technologies šTriage and support inbound requests such as troubleshooting issues and bugs and identifying future enhancements to improve user experience
Qualifications
š5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility š5 years of experience in an operations or sale operations role with strong knowledge of SFDC platform, architecture and implementation best practices š5+ years of in-depth, hands-on experience with consultation, design, and documentation of enterprise-scale Salesforce solutions šDemonstrated process development and implementation experience šAbility to understand business requirements and convert them into solution designs šProven ability to work creatively and analytically in a problem-solving environment šDeep understanding of how systems and automation support end-to-end business processes šExcellent time management, communication, presentation, and interpersonal skills šExperience with agile-scrum methodologies šProficiency in building Salesforce reports and dashboards šSalesforce Administrator, Platform App Builder, or Business Analyst šCertifications preferred
