Responsibilities:

📍Develop and maintain strong relationships with key clients to understand their investment needs and objectives. 📍Foster rewarding relationships and understand and anticipate customer goals and challenges, always staying a step ahead to provide proactive solutions. 📍Discover opportunities to upsell or cross-sell, opening new avenues for clients and contributing to our growth story. 📍Lead the development and execution of strategic account plans to drive revenue growth, retention and improved customer lifetime value 📍Strive to surpass customer success-related KPIs, turning milestones into triumphant victories. 📍Analyze market trends and client feedback to identify areas for process improvement and innovation. 📍Mentor and coach junior relationship managers to enhance their skills and performance. 📍Define and implement scalable processes to streamline client onboarding, support, and account management. 📍Act as an advocate for customers within the organization, ensuring their voice is heard and their needs are met. 📍Stay on the pulse of cryptocurrency market trends, price changes, and regulatory shifts - being a knowledge beacon in the exciting, ever-evolving crypto landscape.

Requirements:

📍A bachelor's degree in Finance, Business Administration, or a related field. 📍3-6 years of experience in customer relationship management/service or sales roles - a track record we hope you'll extend with us. 📍Passionate about cryptocurrencies and its future. 📍Can speak Hindi and English fluently.