About the company
Hex Trust is fully licenced, insured and Asia's leading digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built a proprietary bank-grade platform – Hex Safe – that delivers a custody solution for banks, financial institutions, asset managers, exchanges, and corporations. Through Hex Safe, clients can access liquidity providers, exchanges and lending & staking platforms, enabling seamless access to services while assets are held in our highly secure and regulated platform. Hex Trust has offices in Hong Kong and Singapore and is expanding to the European market during 2021. Hex Trust is a registered Trust Company under the Hong Kong Trust Ordinance and holds a Trust or Company Service Provider (TCSP) license under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance.
Job Summary
Position Summary
đź“ŤHex Trust is seeking a motivated and sales-oriented Relationship Manager to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.
Responsibilities:
đź“ŤDevelop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities. đź“ŤBuild enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional. đź“ŤCoordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding. đź“ŤRespond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations. đź“ŤProvide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction. đź“ŤAdvocate for clients internally, using your credibility to promote client feedback and product initiatives. đź“ŤEnhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows
