Responsibilities

📍Travel outside of home market up to 75% (cumulative) to inspect, service, install and repair BTMs 📍Preparing and implementing quality assurance policies and procedures. 📍Plan, perform, and oversee routine inspections and testing of products to ensure standards are met for our BTMs. 📍Commissioning and preparation of BTMs for installation. 📍Physical installation of BTMs at approved and qualified sites. 📍Installation of related signage and marketing materials at site. 📍Ongoing maintenance of BTMs including servicing, preventative maintenance, and replenishment of BTM supplies in accordance with established company guidelines. 📍Training customers and third party vendors telephonically and in-person. 📍Conducting and collecting accurate merchant and internal information at sites as needed. 📍Creating training materials and operating manuals. 📍Documenting quality assurance activities and creating operational and technical reports on an ongoing basis. 📍Responsible for reporting all problem resolutions to the Tech Support Manager. 📍Assist other team members and perform other duties as assigned from time to time.

Qualifications/Experience

📍MUST reside in the Indianapolis area 📍Three years of experience within the ATM or BTM industry is required. 📍Must possess interpersonal skills that will establish credibility with internal and external customers. 📍Follow procedures and have a structured approach to problem-solving. 📍Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. 📍Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. 📍Strong, professional communications skills both orally and written.