About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
📍Transform client onboarding for Consumer, Business, and Institutional segments 📍Design and implement seamless, compliant identity verification solutions tailored to diverse geographical and regulatory requirements 📍Collaborate with Legal, Compliance, Regional Operations, and Fraud Risk teams to ensure onboarding processes meet both regulatory standards and fraud prevention goals 📍Stay ahead of evolving cryptocurrency regulations to ensure processes remain compliant and effective 📍Oversee relationships with ID verification vendors, ensuring efficient integration and high performance 📍Identify, assess, and onboard new technologies to continuously elevate the onboarding experience 📍Leverage data to uncover trends, analyze bottlenecks, and prioritize opportunities for enhancing client activation rates 📍Utilize client feedback and regulatory insights to drive iterative improvements in the onboarding journey
Skills you should HODL
📍3–5 years in Product Management, with 2+ years of expertise in client onboarding, identity verification, or compliance workflows. 📍Proven track record of analyzing, optimizing, and scaling processes to drive activation and conversion improvements. 📍Strong familiarity with KYC/AML standards and global cryptocurrency regulations. 📍Exceptional analytical skills, vendor management experience, and a history of launching impactful, client-focused products. 📍Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission.
