A Day in the Life:

📍Work closely with the Practice Director to define the Service Desk product strategy and roadmap, including alignment with vendor support and product roadmaps, as well as emerging employee use cases. 📍Identify new employee use cases and architect and deploy new product solutions that will improve the Digital Employee Experience within client organizations. 📍Engage with Account Management and Presales teams to analyze client requirements and develop integrated solutions to meet and exceed their expectations. 📍Act as a strategic advisor to Account and Delivery teams to develop and deliver insights and recommendations to drive client C-SAT, retention, and account growth. 📍Serve as the primary technical resource for sales, marketing and business development teams supporting the Service Desk products. 📍Work closely with operations and the delivery teams to drive continuous improvement and innovation of assigned products. 📍Communicate produce requirements to the delivery teams for new products and product enhancements. 📍Understand the design, business logic and technical architecture of Long View’s Service Desk products and services. 📍Closely monitor vendor roadmaps, release notes, and feature sets to drive continuous improvement and optimization of Long View’s Service Desk offerings.

What You Bring:

📍Digital workplace tool management expertise: management tools, techniques & integrations 📍Experience using automation and machine learning to enhance the Digital Employee Experience 📍10+ years of experience as an IT professional including experience as a leader, architect or consultant delivering great Digital Employee Experience solutions 📍5+ years of industry experience working as a subject matter expert in Microsoft with a recent focus on Modern Workplace 📍Product Management experience bringing IT services to market and growing revenue 📍Effective communication skills allowing you interact with various internal and external audiences including clients, internal stakeholders and peers 📍Ability to understand client needs and translate them to effective solutions that deliver explicit business value 📍Ability to effectively communicate complex concepts and solutions to different audiences with various levels of technical skills and knowledge 📍Working knowledge of ServiceNow ITSM Module

What Makes You Extra Awesome:

📍Service Now certification & experience
📍M365 certifications 📍Knowledge of ITIL best practices 📍Endless curiosity about the impact of technology on the workplace and productivity 📍Post secondary education in related field