About the company
Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currencies and public blockchains for payments, commerce and financial applications worldwide. Circle is also the principal operator of USD Coin (USDC), which has become the fastest growing, regulated and fully reserved dollar digital currency. USDC now stands at more than 45 billion and has supported about $1.4 trillion in transactions over the past year.
Job Summary
What you'll work on:
šDeveloping an understanding of people, their journeys, and their needs in the rapidly changing web 3, crypto and blockchain problem space. šBuilding our user research culture; Evangelizing research as a core tenet in product decisions and how we build products. šCollaborating across many teams at Circle to marry qualitative and quantitative data, providing a vision of users needs. šGenerate insights that shape how product teams think about medium and long-term product strategy. šCrafting and elevating narratives to build empathy so the user is always in mind when decisions are made throughout the organization. šActing as a thought leader in the domain of research, while advocating for the people who could use our products. šContributing to a growing UX org, helping install best practices and processes as we scale, and filling out our product squadsā research toolbox with methodologies.
You will aspire to our four core values:
šMultistakeholder - you have dedication and commitment to our customers, shareholders, employees, and families and local communities.
šMindful - you seek to be respectful, an active listener and to pay attention to detail.
šDriven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
šHigh Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty, and intolerance.
What youāll bring to Circle:
š10+ years of user research experience in an applied research setting, or similar šUnderstand trends and issues shaping the future of the industry to drive and contribute to the future vision šProactively identify opportunities for research and own the execution šEvangelize user needs to align key stakeholders šImpact and drive roadmaps by articulating key people's needs. Identify new opportunity spaces. šNavigate complex information and adapt to a changing environment šLead across cross-functional stakeholders to drive business impact šEvangelize research results across cross-functional stakeholders via storytelling to land desirable product directions šExperience in solving and simplifying service design challenges for complex task-based workflows šResearch mentorship and guidance for fellow researchers, designers, and product management peers šContribute to new ways of doing research Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.).