Role and Responsibilities

📍Monitor payment processing systems and ensure that all transactions are processed accurately and in a timely manner. 📍Work together with our other Payments/Fraud/Compliance staff to solve problems regarding customer questions. 📍Support our Payments and Fraud analysts with checks in order to prevent fraud, abuse and money laundering. 📍Monitor, troubleshoot and escalate any payment related issues internally and externally. 📍Handling suspicious accounts and events in accordance with company procedures, whilst keeping up to date with the latest regulations of necessary Gambling Authorities. 📍Maintaining operational communication with third party payment service providers regarding specific transaction issues 📍Monitor payment trends to ensure we maintain a strong payment success rate. 📍Liaise with other internal departments to ensure cross functional support of all pertinent company initiatives. 📍Correspond directly with clients on Payments, Fraud Prevention and 📍Compliance Issues. 📍Assistance with special Payments, Fraud Prevention and Support projects. 📍Maintain professionalism and adhere to company standards during all interactions. 📍Other tasks and duties related to job purpose as assigned.

Work experience and skills

📍Strong analytical skills 📍Critical thinker, well organized with a high attention to detail 📍Self-starter, trustworthy and reliable 📍Excellent interpersonal and communication skills 📍Good coaching and training skills 📍Care in dealing with sensitive information 📍The ability to organize and manage multiple priorities 📍Strong customer orientation 📍Performance driven and a strong team player 📍Be flexible when it comes to working hours 📍An analytical mind and interest in fraud