What you'll do

📍Support Know Your Business (KYB) processes, including the review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements. 📍Maintain and develop effective working relationships with our integrated partners to ensure mutual growth and success. 📍Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements. 📍Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns. 📍Handle daily customer concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention. 📍Perform other related duties and tasks as may be required from time to time in support of team and company goals. 📍Take on ad-hoc projects as assigned to support strategic and operational initiatives.

What we expect from you

📍Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience. 📍Experience in Business Development and Account Management is a must. 📍Preferably have experience in customer service and BPO. Exposure to financial services/institutions and financial technology industries is highly desirable. 📍Experience in B2B (business-to-business) support and industry is a plus. 📍Strong analytical and critical thinking skills even under pressure. 📍Has knowledge of Google Suite programs. 📍Strong verbal and written communication skills in both English and Filipino. 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.