What You Will Do…

📍Enhance the B2B Support Experience: Lead efforts to improve the end-to-end partner support journey. 📍Collaborate on Tools and Dashboards: Partner with product and engineering teams to optimize dashboards and tools to enable self service capabilities and enhance end user support. 📍Integrate Blockchain and AI Solutions: Provide insights and recommendations on leveraging blockchain and AI technologies to enhance the customer and partner experience. 📍Feedback Loop Management: Gather, analyze, and prioritize feedback from partners to influence our product and engineering roadmaps effectively. 📍Strategic Collaboration: Work closely with our Enterprise team to identify and prioritize opportunities that align with partner needs and company goals.

About You

📍Experience: You have at least 5 years of experience in a partner support operations role, with a proven track record of improving support processes and driving impactful outcomes. 📍Crypto-Forward Mindset: You’re deeply invested in web3, with a degen edge and a thorough understanding of customer pain points in the crypto industry. 📍First Principles Approach: You align with MoonPay Operations’ first principles: 📍Keep Customers First: Always prioritize customer experience for frictionless and intuitive interactions. 📍Act with Clarity: Communicate and escalate issues with precision to ensure alignment and swift resolution. 📍Iterate with Curiosity: Stay curious, challenge assumptions, and continuously improve processes and outcomes. 📍Zero in on Data: Use data-driven insights to prioritize, measure, and adapt strategies effectively. 📍Execute with Focus: Approach tasks with specificity, intention, and a relentless drive for meaningful outcomes. 📍Never Compromise on Trust: Earn and maintain trust daily by safeguarding user safety, privacy, and integrity at every step.