Responsibilities

📍Provide operational support for banking transactions, including both regular and unscheduled withdrawals upon client request. Support the withdrawal verification process, vault operations, and post-transaction monitoring under supervision until on-chain settlement is confirmed. 📍Overseeing physical vault operations for daily business activities, ensuring secure handling of transactions. 📍Support client onboarding by assisting with KYC onboarding and helping to input data into the accounting system. 📍Open, close, and maintain accounts, ensuring tasks are completed accurately and on time. 📍Contribute to data management by assisting with reconciliations and reports, including daily, monthly, and quarterly AuC (Assets under Custody) reports for internal and external audits. 📍Collaborate with the finance department to support invoice reconciliation efforts and assist in transaction and wallet reconciliations by identifying discrepancies with supervision. 📍Troubleshoot account issues in collaboration with the Operations team, providing timely responses to inquiries and working with other departments such as Sales, KYC/AML, IT Security, and Customer Success to resolve problems. 📍Support updating internal policies and help maintain written work instructions in coordination. 📍Support New Product Processes (NPPs) by gathering relevant information and coordinating with different departments. 📍Maintain hardware and software required for daily operations, ensuring that backup systems are in place and assisting with updates for token support and other functionalities. 📍Take on additional tasks as required by the Management Team, with a focus on learning and gaining experience in operational functions.

Requirements

📍1-2 years of operations experience preferred or a Bachelor's Degree/Advanced Degree with an interest in working within financial services or cryptocurrency. 📍Highly effective verbal and written communication skills, with the ability to communicate clearly with internal and external stakeholders. 📍Accuracy and attention to detail in performing daily tasks. 📍Highly organized, comfortable using work tools like email, spreadsheets, and databases to manage and track tasks. 📍Extremely high sense of urgency when servicing both internal and external clients, ensuring prompt responses and support. 📍Analytical skills with a positive attitude, along with active listening and problem-solving abilities to assist in issue resolution. 📍Strong attention to detail and a commitment to constant improvement in daily workflows.

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