Tasks and Responsibilities

📍Maintain the integrity of all computer workstations and associated software within the organization 📍Act as the main point of contact for employees who are experiencing computer issues 📍Ongoing maintenance and future planning needs of the company's desktop infrastructure 📍Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency 📍Evaluate applications and software patches for desktop applications to see if they will solve desktop issues 📍Resolve software, hardware and device issues reported by the end users 📍Installation, configuration and ongoing usability of desktop hardware and software 📍Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD 📍Work with the project management team on PC builds and network equipment deployments 📍Troubleshoot PC connectivity issues 📍Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system 📍Remote access solution (VPN) implementation and support 📍Document and update the local client environment 📍Escalate service issues when required 📍Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages 📍Monitor network performance for availability, utilization and latency. 📍Take the appropriate measures to resolve throughput issues, escalating to the support team as required 📍Advise and train staff on computer operations and software applications 📍New staff on-boarding participation

Requirements

📍Understanding of Information Technology; trends, products and solutions 📍1+ years of experience in a similar position in 1st / 2nd level IT Service Desk/Desktop Support 📍Customer focused with a passion and drive for customer satisfaction and delivering business values 📍Friendly, supportive and flexible personality with quick learning ability 📍Solid problem solving and analytical skills 📍Ability to work independently as well as willing to follow directions and best practices 📍Great communication and interpersonal skills Good team player with planning and organizing skills 📍ITIL certification is an advantage 📍Fluent English (written and verbal) required, fluent Dutch desired 📍Candidates have to declare Criminal record extract not older than three months