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OKX
Manager Community Management Mandarin English Support
at OKX
9 months ago | 281 views | 2 applications

Manager Community Management Mandarin English Support

Full-time
Kuala Lumpur
Per year
$154,000 To $169,000

About the company

About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.

Job Summary

What We Look For In You:

đź“ŤBachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. Possess strong learning ability, execution ability with high stress tolerance. đź“ŤWith more than one (1) year of community-related work experience. đź“ŤWilling to work in Tun Razak Exchange, walking distance to MRT TRX.

What You’ll Be Doing:

📍According to the needs of business goals, formulate a 0-1 operation plan for the community, including but not limited to improving community activity, planning community activities and etc. Able to sort out the operation SOP completely and independently. 📍Through user profiling and other analysis, refined design activities and operation strategies, improve user awareness, stickiness, and retention. Complete user conversion in a targeted manner, and be able to propose strategic improvements through data analysis. 📍Deeply explore users’ needs and values, and lead the team to improve output. 📍Implement community operation plans to cultivate and improve the capabilities of team members and achieve transformation goals.

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