About the company
Coinbase is one of the most trusted cryptocurrency exchanges today. It secures cash on FDIC-secured accounts, lets you securely connect and trade crypto via your bank account, and blocks suspicious accounts to ensure user safety
Job Summary
Process & Program Management (70%)
📍Act as SME for TMS operations; support internal teams with process clarification and resolution of case subjectivity. 📍Build strong partnerships with Compliance stakeholders to resolve ambiguities and improve case handling. 📍Conduct Root Cause Analysis (RCA) based on Quality Control (QC) and Quality Assurance (QA) findings to identify areas for improvement. 📍Lead or support continuous improvement projects in collaboration with BPO Vendors and other cross-functional teams. 📍Execute corrective actions and monitor implementation and effectiveness
Investigations Casework (30%)
📍Investigate AML and fraud-related alerts and transactions on the blockchain. 📍Perform in-depth investigative reviews, including SAR writing and filing, KYC analysis, and due diligence research. 📍Analyze alerts triggered by automated transaction monitoring systems, law enforcement referrals, and other internal sources. 📍Prepare comprehensive written narratives documenting findings, decisions, and escalations
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