Job Description

📍Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction. 📍Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude. 📍Communicate effectively with a diverse range of users and peer groups across different disciplines. 📍Enforce IT policies and influence users to adhere to established standards. 📍Keep employees informed about IT-related progress, issues, and improvements. 📍Conduct root cause analysis and actively share knowledge with global colleagues. 📍Support network and regional systems for process automation and local databases. 📍Work on-site projects, ranging from infrastructure upgrades to core service changes.

Requirements

📍Degree in a related field with Cisco Associate certified (CCNA). 📍Minimum 8 years of technical IT Support (level 2) experience. 📍Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365. 📍Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV. 📍Experience in managing manufacturing site control room systems and troubleshooting hardware issues. 📍Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.