About the company
Airtm exists because money in Latin America is broken. It constantly loses its value making it difficult for people to preserve their wealth and to participate in the global economy. Our mission is to free Latin America´s money by giving everyone in the region a globally connected dollar account. With Airtm, anyone can save, spend, send and receive dollars as if they were in the United States. More than two million have already signed up for financial freedom. With your help building and operating our Controllership and Financial Operations functions we will be able to give financial freedom to another 98 million. We are looking for a Sr Accountant to build out the content required to bring new businesses that create earning opportunities and also help promote these opportunities to millions of digital entrepreneurs around the developing world.
Job Summary
What you’ll be responsible for:
📍Design and implement strategies to scale the CommOps team across multiple countries and languages, ensuring exceptional support for our customers. 📍Develop and monitor key performance indicators (KPIs) to assess the effectiveness of the team and implemented strategies. 📍Work closely with the Data & Analytics team to analyze data and generate insights that drive data-driven decisions. 📍Create and maintain a strategic roadmap for the development and expansion of the CommOps team. 📍Establish feedback mechanisms with our customers to understand their needs and prioritize improvements in products and processes. 📍Collaborate with other teams, such as Product and Technology, to solve complex problems and enhance customer experience. 📍Promote a culture of continuous improvement and operational excellence within the team.
Experience & skills required:
📍Significant experience leading operations or customer support teams, preferably in tech environments and scaling operations across multiple countries and languages. 📍Advanced analytical skills with a mid to advanced level of SQL. 📍Proven ability to solve complex problems and make data-driven decisions. 📍Excellent communication and interpersonal skills, capable of effectively interacting with a diverse team. 📍Experience in creating and executing strategic roadmaps. 📍Deep understanding of operations, beyond just customer support. 📍Strong customer orientation and commitment to improving user experience. 📍Fluency in English (also Spanish is desirable)
