In this role, you will:

📍Work directly with customers to resolve complex risk, fraud, financial, compliance, and trust and safety issues; then, figure out how to operationalize those solutions at scale when needed. 📍Partner with Product, Legal, Safety, Operations, and Vendor teams to develop and implement ongoing fraud and risk processes or specific campaigns to serve OpenAI’s customers. 📍Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data 📍Execute human-in-the-loop reviews to complement automated systems in highly sensitive or high risk fraud scenarios, working with account teams to guide customers through the process 📍Review operational processes and systems and build feedback loops to drive improvements with other product and ops teams 📍Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams 📍Represent and advocate for customer needs with product development teams, policy, legal, design, and engineering teams within OpenAI. 📍Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our fraud and risk systems and users’ needs. 📍Be a fraud and risk expert across all our products and educate our clients on our policies - bring judgment and policy expertise to bear

You might thrive in this role if you:

📍Are comfortable with building. This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it. Technical skills are definitely a plus in this role. 📍Have 5+ years of experience and a demonstrated passion for risk evaluation, fraud detection / investigation, trust & safety, legal operations, or other similar teams 📍Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues. 📍Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements. 📍Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. 📍Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.