What you’ll do

📍Handling inbound phone calls from users with fraud restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies 📍Answering questions related to fraud investigations for junior/vendor investigators 📍Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud 📍Documenting the rationale and determination for each alert and referring to other teams where necessary

What you bring

📍2+ years experience in fraud investigations including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations. 📍Proactively identify problems and come up with solutions (ability to think outside-the-box) 📍Ability to operate in a fast paced environment 📍Good written and verbal communication, analytical skills, and strong attention to detail 📍Strong interpersonal skills, experience working with cross-functional teams such as product, engineering, legal, compliance, vendor partners, or financial crimes 📍Passionate about mentoring and working with junior fraud investigators and agents to help guide and explore career

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.