Responsibilities:

📍Respond to risk-related customer issues of varying levels of complexity, primarily via email 📍Investigate and review suspicious customers’ activities, including at Onboarding, in response to internal and external escalations 📍View fraud issues from a customer perspective and drive operational enhancements for our customers 📍Proactively identify opportunities to improve fraud processes, reduce customer support volumes, and drive changes while ensuring high precision and low good user impact 📍Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program 📍Cross functional Collaboration 📍Coordinate with key stakeholders within Trust & Safety, Identity, and Compliance to further improve fraud detection 📍Collaborate with Customer Support to improve operational processes 📍Directly participate in and provide necessary support for special projects and initiatives as assigned

Minimum Qualifications:

📍BA/BS in relevant field or commensurate years of experience 📍2-3 years of financial Risk, Fraud, or Compliance 📍Customer Support and investigations 📍Great verbal, written and communication skills 📍Ability to think on the feet and maintain composure in difficult and complex situations 📍Comfortable with making decisions in ambiguity 📍Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers 📍A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions 📍This role may require an on-call rotation