About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
šInvestigate payment irregularities, identify patterns and find immediate and long term solutions to payment related problems šRespond to client requests regarding payments and other general questions on a daily basis utilizing email and instant messaging šLiaise with our partner banks and payment providers to ensure that clientsā transactions are processed in a timely manner šStrive to make your teamās work as efficient as possible by improving or creating processes, automating as much of your work as possible šMonitor technical issues
Skills you should HODL
šThis is a fully remote role requiring English fluency šSecurity and privacy focused šYou must be willing to work European banking hours šPassionate about clients and their overall experience šGreat investigation skills and able to identify patterns quickly šAble to make quick decisions autonomously šFantastic communication skills in order to operate globally across multiple departments and stakeholders
