About the company
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Job Summary
About the team:
šThis role is based in our Chicago or New York office, dependent on applicantās location. šAs an Education Specialist you will help our customers grow by creating and delivering excellent investing and trading education. You'll help create and implement our education strategy which includes hosting live events (virtual and in-person) and creating content (written, video, and more). You'll serve as a subject matter expert on equities, ETFs, options, futures, and collaborate closely with product, customer service, brokerage, and risk teams. You'll provide strategic and tactical market analysis to the firmās individual retail clients while also serving as a public voice on markets and trading strategies. Extensive contact with internal teams, external customers, and senior level management is required.
What youāll do day-to-day:
šDevelop and implement our public facing, customer education including live education sessions, video, and written content. šSupport the Education Director and content teams to develop proprietary investing and trading education strategy for Robinhood customers. šLead and instruct live education classes (virtual and in-person) with Robinhood customers focused on investing and trading equities, ETFs, options, and futures. šPrepare and deliver both verbal and written, strategic, and tactical views of current economic and market conditions and consult on market commentary to be presented for publication. šBe a go-to subject matter expert for the product teams as we continue to build out new trading and investing tools. šWork closely with the brokerage team to help identify risk, and act as a point of contact on education content for escalated situations. šWork with the Market Operations and Customer Experience teams to help develop and implement ongoing strategies to support the development of internal CX agents. šLead with data - work with data and product teams to track success metrics of the program and adapt as necessary. šDevelop and maintain strong relationships across all levels of the organization.
About you:
š8+ years of brokerage, investing, trading, or markets experience (Professional trading experience preferred). šExcellent understanding of equity and ETF investing, portfolio and risk management, and trading strategies including derivativesāoptions and futures. Money management and crypto knowledge is a plus. š5+ years of experience educating and training, both customer base and internal teams šExperience with live instruction, recorded video, and written content required. Social media experience preferred. šExcellent presentation skills and the ability to speak clearly and concisely. šOutstanding written communication skills. šAbility to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes. šAbility to train, coach, mentor, and lead the work of others. šBachelorās Degree (B.A.) in finance, economics, or business-related fields. šSIE required provided that an exemption or grandfathering cannot be applied. šFINRA Series 7, 63, 3, 4 required, as well as the ability to obtain other appropriate series license(s) for assigned functional areas as needed.