About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
📍As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally 📍Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity 📍Create a culture and processes which achieve the business goals and objectives with regards to customer service 📍Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers 📍Act as the Voice of the Customer across the organization 📍Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities 📍Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business 📍Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
📍1+ years experience of proven customer facing experience or experience as a customer service representative 📍Strong ability in IT for professional use and can handle somewhat technical queries from customers 📍Exceptional written communication skills and a good listener 📍Ability to multitask, prioritise, and control time effectively 📍Knowledge of blockchain, crypto, and P2P payments is a big plus 📍Willing to work weekends and irregular hours which will include night shifts 📍A Binance P2P user is highly preferred 📍Fluency in English and Arabic are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
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