In this role you’ll be responsible for:

📍Assessing and realigning our team to meet regional and global demand, including talent reshuffling and reorganizing groups based on crime type, geographic needs, or language capabilities. Ensure resources are optimized to meet diverse client needs, with a focus on South EMEA markets 📍Leading a services team focused on delivering high-quality customer outcomes by refining engagement models, aligning service offerings, and ensuring efficient delivery methods. Oversee the entire customer engagement journey, providing strategic direction on service quality, resource allocation, and performance metrics, especially in South EMEA 📍Partnering closely with sales leadership to define, scope, and execute services engagements for new and existing clients, including those in South EMEA. Support the sales process to enhance client confidence and credibility, leveraging market insights and client feedback to refine offerings and expand market reach 📍Fostering a high-performance culture by attracting, developing, and retaining top talent. Drive growth within the services delivery team through capability mapping, targeted training, and effective people management, empowering team members to meet the dynamic demands of a services business 📍Implementing and managing financial rigor within the services business, with a focus on project accounting, profitability analysis, and a cost-versus-return model. Conduct regular business reviews, track performance indicators, and allocate budgets strategically to meet service delivery objectives and regional growth 📍Positioning yourself as a thought leader in crypto services, guiding the team to develop innovative offerings and enhance existing services. Lead with a forward-thinking approach, staying attuned to industry trends, client needs, and emerging technologies, and foster an environment of curiosity and adaptability within the team

We're looking for candidates who have:

📍Proven experience leading a services business, with specific exposure to South EMEA markets and an understanding of its unique regulatory, market, and client needs. 📍Strong business acumen, focusing on financial operations, profitability, and project accounting within a services delivery model 📍Strategic mindset with a track record of successfully navigating complex changes in global service models and client demand 📍Exceptional communication skills, with proficiency in multiple languages a plus