Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
Figure Markets
Director, Figure Markets Customer Service
6 months ago | 430 views | 1 applications

Director, Figure Markets Customer Service

Full-time
Charlotte

About the company

Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!

Job Summary

What You’ll Do

📍Define and build out the customer support operations processes for Figure Markets 📍Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email 📍Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service 📍Manage the shift schedule for accurate planning and shift coverage 📍Resolve escalated complaint issues from the team and provide oversight 📍Provide insight into metrics to collect and report 📍Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven 📍Provide regular performance feedback to the team
📍Ensure performance and disciplinary issues are dealt with and escalated appropriately 📍Drive a culture of diversity and inclusion within the team 📍Make process improvements for Figure Pay and Figure Marketplace 📍Participate in new training and licensing programs to expand the team’s capabilities

What We Look For

📍BA/BS from an accredited university preferred 📍8+ years of experience in customer service and operations 📍5+ years of experience leading or supervising a team providing customer service and operations 📍An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. 📍Flexibility and adaptability to ongoing refinements in process and structure 📍Confident, friendly, and compassionate communication skills 📍Ability to successfully complete the required compliance training 📍A positive and problem solving approach to customer service
📍Process driven organizational skills
📍A quick and flexible learning style with the ability to navigate new technology platform

Salaries for similar jobs:

Similar jobs

6 days ago | 27 views | 1 applications
Full-time
San Diego
9 days ago | 64 views | 2 applications
$32,000 To $72,000 per year
19 days ago | 141 views | Be the first one to apply
$81,000 To $111,000 per year
27 days ago | 108 views | 2 applications
28 days ago | 92 views | 1 applications