About the company
The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.
Job Summary
In this role, you'll:
đź“ŤEstablish a regular cadence of contact and reviews with your customers that allows you to understand your stakeholders and their individual and organizational goals, proactively solve problems, and maintain optimal customer health with risks of customer churn identified early and mitigated effectively đź“ŤMeet with customers both virtually and in-person, requiring travel 20-30% of the time based on customer and business needs đź“ŤDirectly contribute to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans đź“ŤAnswer advanced product usage and technical questions related to data and investigations across our product suite đź“ŤCollaborate cross-functionally and advocate for the needs of customers to leaders in different internal departments đź“ŤSupport cross-functional initiatives to improve the overall customer experience đź“ŤProvide input on how to automate, simplify, and improve our daily workflows to make the Customer Success team more efficient and scalable
We’re looking for candidates who have:
📍3-5 years of Customer Success or Account Management experience with a digital or software product 📍Prior experience in the technology space 📍Experience building out customer journeys, account plans and expanding product adoption 📍Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) 📍An interest in cryptocurrency and a passion to deliver on Chainalysis’ mission to build trust in blockchains
If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.
