Responsibilities:

📍Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. 📍Handle customer enquiries, advice and suggestions via email or online tools. 📍Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. 📍Handle customer complaints, special cases or ad hoc tasks.

Requirements:

📍Bachelor degree or above. 📍Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. 📍High level of honesty and integrity. Proactive and meticulous. 📍A sense of responsibility and team work spirit. 📍Ability to work under pressure, strong communication skills and exceed beyond expectation. 📍Passionate for the customer service industry and can work under different work shifts, including night shifts. 📍Positive about the crypto industry. 📍Personal or professional experience with cryptocurrency. 📍Proficient in English language.