What you will be doing

📍Provide online instant text consultation and answering for platform users to solve user operation problems. 📍Provide professional product consulting services for platform users. 📍Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction. 📍Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements. 📍Provide customers with system and product updates to ensure they are kept abreast of all significant changes. 📍Other matters assigned by the supervisor.

What we are looking for

📍A bachelor's degree in social media management, marketing, customer service, or a related field. 📍At least 2 years of relevant experience in financial services, technology, and/or customer support. 📍Have experience in customer-oriented support and service, and have experience in serving VIP customers. 📍Have a positive working attitude, good communication and expression ability, and work under high pressure. 📍English is fluent and can be used as a working language. 📍Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.