About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
📍Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers. 📍Handle customer enquiries, advices and suggestions via email or online tools. 📍Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 📍Handle customer complaints, any special cases or ad hoc tasks.
Requirements
📍College diploma or above. 📍Proficient in English & Korean. 📍Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply. 📍High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. 📍Ability to work under pressure, strong communication skills and exceed beyond expectation. 📍Passionate for customer service industry and can accept to work under different work shifts, including night shift. 📍Positive about the crypto industry.
