Responsibilities

📍Work with Customer Operations leadership to develop, execute, optimize, and assess enablement programs that support the professional growth and effectiveness of our Customer Operations teams. This includes designing and delivering training programs/learning materials for face-to-face and virtual sessions, utilizing innovative and evidence-based approaches. 📍Develop and execute against enablement priorities with the Customer Operations stakeholders. Communicate enablement strategy and KPIs to stakeholders. 📍Build a trusted relationship with the CSMs, Renewal Managers, Professional Services team, and Support teams. Foster a collaborative and supportive environment through knowledge sharing and peer learning. 📍Collaborate with cross-functional teams including product, marketing, sales enablement, and customer education to ensure alignment and consistency in messaging and approach 📍Provide effective onboarding and training programs for Customer Operations new hires. 📍Coordinate educational content for ongoing training and development. 📍Create and edit video shorts for product demos and process tutorials. 📍Gather and relay feedback to continuously iterate on the enablement strategy. 📍Use performance data to identify knowledge or skill gaps across the team. 📍Maintain knowledge management tools to ensure it is easily accessible and provide up-to-date learning. 📍Stay up-to-date on industry trends and best practices in enablement and bring new ideas and approaches to the team.

Minimum Requirements

📍3+ years in an Enablement, L&D, or Training role 📍3+ years experience in working with a Post Sales / Customer Success / Account Management fast-paced organization 📍Strong understanding of post-sales processes 📍Excellent communication and collaboration skills, capable of working effectively with SMEs and stakeholders across the organization 📍A deep passion for creating engaging learning experiences, instructional materials, and programs within a fast-paced environment. 📍Ability to design and develop engaging and interactive training and content using a variety of learning methods 📍Experience collaborating with marketing and product teams to create value messaging and product positioning for post-sales teams to use effectively