About the company
Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currencies and public blockchains for payments, commerce and financial applications worldwide. Circle is also the principal operator of USD Coin (USDC), which has become the fastest growing, regulated and fully reserved dollar digital currency. USDC now stands at more than 45 billion and has supported about $1.4 trillion in transactions over the past year.
Job Summary
What you'll work on:
📍Engaging with customers to resolve issues that come through as support tickets to our team. 📍Crafting well written, tailored communications to help customers resolve their issues. 📍Partnering with Customer Success, Sales, Product and Engineering to diagnose and solve problems. 📍Serving as a trusted advisor with an open, caring and approachable > 📍Managing multiple competing priorities to achieve results for every customer. 📍Identifying opportunities to develop solutions that help the team achieve our goals.
What you’ll bring to Circle:
📍A talent for writing and a skill for communicating complex problems clearly. 📍Deep care for customer experience and desire to refine your skills every day. 📍Motivated and caring attitude with a passion for learning. 📍Desired to share knowledge and help people do their very best work. 📍Prior experience working in service/support roles preferred. 📍Ability to solve challenging problems in a timely manner. 📍Familiarity with financial services or payment businesses preferred. 📍Experience with data analytics tools for troubleshooting problems preferred. 📍Multilingual skills are preferred, especially Spanish and English. 📍Availability to work on weekends and holidays semi-regularly. 📍Experience/familiarity with Slack, Apple MacOS and GSuite.
