Responsibilities

📍Handling loss cases (white-glove support), in coordination with our support team, forensics, and security partners. 📍Utilizing our tooling such as portals for whitelisting false positives, adding domains to the blocklist, etc. 📍Proactively monitoring and analyzing emerging scam tactics through on-chain activity, phishing campaigns, and social engineering patterns. 📍Coordinating with the Product, Engineering, Security, Support, and Legal teams at Phantom, as well as third-party security teams, to ensure that processes and solutions remain up to date. 📍Assisting with product initiatives to prevent Phantom users from being phished. 📍Creating highly automated and accurate solutions for detecting in-app spam tokens and collectible.

Qualifications

📍Experience in crypto, specifically with noncustodial solutions (protocols, wallets, dapps). 📍1-2 years of experience or educational background in security/fraud prevention. 📍Well-connected and integrated into the web3 ecosystem, staying informed about events, trends, and changes

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