About the company
About Chainlink Labs Chainlink is the industry standard oracle network for connecting smart contracts to the real world. With Chainlink, developers can build hybrid smart contracts that combine on-chain code with an extensive collection of secure off-chain services powered by Decentralized Oracle Networks. Managed by a global, decentralized community of hundreds of thousands of people, Chainlink is introducing a fairer model for contracts. Its network currently secures billions of dollars in value for smart contracts across the decentralized finance (DeFi), insurance, and gaming ecosystems, among others. The full vision of the Chainlink Network can be found in the Chainlink 2.0 whitepaper. Chainlink is trusted by hundreds of organizations—from global enterprises to projects at the forefront of the blockchain economy—to deliver definitive truth via secure, reliable data. Chainlink Labs is an Equal Opportunity Employer. LI-Remote Chainlink Labs focuses on SaaS, Open Source, Software, and Blockchains. Their company has offices in New York City and San Francisco. They have a mid-size team that's between 51-200 employees. You can view their website at https://chainlinklabs.com/ or find them on LinkedIn. When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RODMuOC4xNTIuNzEM
Job Summary
Your Impact
📍Respond to user inquiries and provide technical assistance via supported communication channels 📍Identify and troubleshoot first and second level technical issues on behalf of our users 📍Collaborate with adjacent teams to resolve user issues as required 📍Keep accurate records of user interactions and technical issues 📍Provide guidance and support to users on the use of our software and data products
Requirements
📍Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space 📍Experience in technical support or customer service in the software industry preferred 📍Strong problem-solving skills and attention to detail 📍Experience in reading logs 📍Experience with shell (ex: bash, ZSH) 📍Experience with block explorers 📍Understanding of finance 📍Experience creating documentation
