What you’ll be doing (ie. job duties):

📍Content Development and Management: 📍Produce, manage, and optimize self-service compliance content strategies and programs. 📍Develop and continuously improve desktop procedures, job aids, customer communications, and other content materials for compliance analysts. 📍Conduct impact assessment on significant changes, where required Content Audit, Review, and Coaching: 📍Conduct content audits and gap analysis to surface opportunities to streamline and optimize procedural documentation. 📍Review, draft and update both new and existing content to ensure alignment with company policies and regulatory requirements 📍Critically review analyst processes and job aids to ensure logic, usability, completeness, and adherence to regulatory standards, procedures, and policies. 📍Provide feedback and coaching to other content creators within the team to reduce customer friction and contribute to business goals. 📍Perform annual review of the procedures and process manuals 📍Data Analysis: 📍Regularly analyze content trends, presenting insights and recommendations to stakeholders and leadership. 📍Monitor and analyze user feedback and metrics to identify opportunities for further optimization. 📍Stakeholder Collaboration: 📍Collaborate with cross-functional stakeholders to inform critical content strategy decisions and ensure effective change communication and execution of changes 📍Priority Management: 📍Act with urgency, focusing on the most impactful work and ensuring priority items progress efficiently. 📍Leadership and Innovation: 📍Lead by example, fostering a culture of innovation and continuous improvement within the compliance content team.

What we look for in you (ie. job requirements):

📍Relevant Experience: 5+ years of experience in financial crime compliance roles, with a focus on policy and procedures drafting and content management. 📍A strong understanding of global regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-📍Money Laundering, Know Your Customer (KYC), and Enhanced Due Diligence 📍Mission-driven: Strong commitment to Coinbase’s mission with a passion for ensuring seamless compliance processes in the crypto space. 📍Writing Proficiency: Superior writing skills with attention to detail and clarity, especially in compliance-related content. 📍Project Management: Excellent project management skills to prioritize and handle multiple projects simultaneously. 📍Compliance Knowledge: Strong understanding of Financial Compliance and/or Complaints best practices and their application in content. 📍Analytical Abilities: Strong analytical and problem-solving skills with a data-driven mindset, capable of building reports and analyzing content-related data.