About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Develop and implement strategies to improve collection processes and efficiencies to maximize recovery and reduce roll rates 📍Actively hire, train, manage motivate, and coach a team of collectors through performance coaching and ongoing training to ensure consistent optimal performance and successful achievement of department goals 📍Insure compliance of the collections group with all applicable laws and regulations 📍Prepare regular reports on collections activities, presenting data and insights to upper management to identify trends and recommend strategies 📍Define system capabilities, evaluate current and potential technology use and the need for improved performance 📍Continuous development of incentive plan for the collectors that coincides with monthly/quarterly goals 📍Collaborate with cross-functional teams, including legal, compliance, and customer operations, to enhance processes and resolve escalated customer issues. 📍Conduct frequent department meetings to provide organizational, department and industry updates and facilitate the training and coaching of team members as needed 📍May include management of 3rd party collection vendor and other 3rd parties such as vendors performing field visits 📍Additional duties and assignments as needed
What we look for:
📍Hands on manager with 4+ years of collections/default manager experience preferably in the Mortgage/HELOC space and in early stage delinquency management 📍Proven track record of meeting or exceeding collections targets BA/BS degree preferred 📍Strong knowledge of regulations relative to debt collection such as CFPB rules, FDCPA, TCPA, Bankruptcy and secondary market investor 📍Proficiency in using collections software and systems. 📍Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously. 📍Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions. 📍Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts
