About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The Opportunity
📍Answer clients’ API questions via text and live support channels (Zendesk, Email, Telegram, Zoom) 📍Diagnose and resolve clients’ API related issues 📍Assist clients in implementing their API code (provide integration advice, debug client code) 📍Develop and maintain our official API libraries/wrappers in multiple programming languages 📍Maintain internal and client facing API documentation and training resources 📍Provide testing and feedback for new API features before they are released to clients 📍Assist in the management of our API support team (QA for other specialists, etc.)
Skills you should HODL
đź“ŤKnowledge and experience of at least one programming language (Python, JavaScript, C/C++/C#, Rust, for example) đź“ŤBasic understanding of REST or WebSocket API functionality đź“ŤExperience interpreting multiple data formats (JSON, CSV, etc.) đź“ŤAbility to write technical documentation in a human friendly format
