About the company
Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.
Job Summary
Your responsibilities
šOperational Strategy šDevelop and implement operational strategies aligned with the company's mission, vision, and business objectives. šIdentify opportunities for operational improvements and scalability within the digital asset space. šCollaborate with senior leadership to set operational goals, objectives, and performance metrics. šTrust Administration šManage all aspects of trust administration, including account openings, funding, distributions, and account maintenance. šEnsure compliance with trust agreements, legal requirements, and industry standards. šRisk Management and Compliance šEnsure compliance with all relevant regulatory requirements, fiduciary standards, and internal policies. šEstablish robust risk management frameworks to safeguard client assets and maintain operational resilience. šCustody and Security šOversee the development and maintenance of secure Bitcoin custody solutions, including cold storage and multi-signature wallets. šPartner with Security team to implement best practices for security protocols, encryption techniques, and anti-fraud measures. šTechnology and Infrastructure šCollaborate with the Engineering team to enhance and optimize digital infrastructure, trading platforms, and protocols. šStay abreast of technological advancements in the Bitcoin space and assess their potential impact on the company's operations. šClient Relations šBuild and maintain strong relationships with clients, addressing their needs, concerns, and feedback in a timely and professional manner. šEnsure a seamless onboarding process for new clients and provide ongoing support and communication. šTeam Leadership šLead and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and excellence. šProvide guidance, feedback, and growth opportunities to team members. šFinancial Management šCollaborate with the finance team to develop budgets, forecasts, and financial plans aligned with operational goals and objectives. šMonitor financial performance metrics and implement cost-effective strategies to optimize operational efficiency.
Skills and experience that will help you succeed
šBachelor's degree in Business Administration, Finance, Computer Science, or a related field; professional certification (e.g., CTFA) preferred. šExtensive experience (10+ years) in operational leadership roles within the financial services and/or bitcoin industry. šIn-depth knowledge of Bitcoin and its underlying technology, as well as custody and security best practices. šStrong understanding of regulatory compliance requirements and risk management principles. šExcellent leadership, communication, and problem-solving skills. šPrior experience working in a trust company will be highly valued.