About the company
Coinbase is one of the most trusted cryptocurrency exchanges today. It secures cash on FDIC-secured accounts, lets you securely connect and trade crypto via your bank account, and blocks suspicious accounts to ensure user safety
Job Summary
Ready to ? Who you are:
📍You’ve got positive energy. You’re optimistic about the future and determined to get there. 📍You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 📍You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. 📍You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. 📍You have a “can do” attitude. Our teams create high-quality work on quick timelines. 📍Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. 📍You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
📍The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating customer challenges, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experience. As an Associate Data Analyst on our team, you will help drive business impact through data. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.
What You’ll Be Doing (ie. Job Duties)
đź“ŤImprove customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights đź“ŤCollaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business đź“ŤProactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers đź“ŤDrive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale đź“ŤUnderstand data resources and know when, how, and which best to use for each project đź“ŤAbility to frame and break down complex business problems into key components and recommend practical solutions đź“ŤMonitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements đź“ŤBuild a collaborative team environment that fosters efficient execution, innovation, and continuous improvement đź“ŤDevelop and support the analytical technologies that give our team timely, flexible, and structured access to their data
What We Look For In You (ie. Job Requirements)
đź“Ť2+ years of relevant experience đź“ŤAdvanced SQL and data modeling skills, Python experience a plus đź“ŤProficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.) đź“ŤExcellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership đź“ŤHighly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams đź“ŤAbility to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs
Nice To Haves
đź“ŤReport automation experience (e.g. using Python, R) đź“ŤKnowledge of AWS services and cloud computing đź“ŤExperience with descriptive and inferential statistics đź“ŤExperience with financial industry regulations đź“ŤExperience with customer support metrics/data
