About the company
Creating a culture of collaboration in the U.S. From Austin and Atlanta to Highlands Ranch and our space in Mission Rock, our coast-to-coast hubs offer benefits, amenities and flexibility that complement each office, itās vibe and the unique people.
Job Summary
In this role, you are expected to:
šProvide 24 x 7 monitoring of transaction processing, portals, and settlement. šProactive client engagement on potential incidents and ongoing incidents. šReceives inbound calls from clients about potential P1 and P2 issues as identified by the client and per pre-defined definitions. šParticipates in the incident management process as an escalation point between clients and the Level 3 support groups. šAssess incident priority. šMonitor and resolve Issues as per SOPās and adherence to defined KPIās. šUtilizes pre-established phone and email communication channels to partner with clients during incident resolution and post-resolution guidance and follow-up activities. šProactive client engagement on potential incidents and ongoing incidents. šFollow technical support protocols, use Visa provided Tools for daily support. šThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications š2 or more years of work experience with a Bachelorās Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) šPreferred Qualifications š3 or more years of work experience with a Bachelorās Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
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