About the company
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Job Summary
What does a day in the life as an Account Manager look like?
šBuild and maintain strong relationships with our clients, understanding their needs and challenges in order to provide custom solutions and recommendations so they can achieve the best results. šSell clientās services into our existing customer base in order to achieve revenue targets šReview the vendorās client listing regularly, and work with the vendor to make improvements based on your knowledge of successful listings on the platform. šWork to save / retain vendors who may be at risk of canceling Anticipate potential challenges for the vendor and proactively offer suggestions. šEducate vendors on the benefits and features of our offerings and how they can address their specific needs. šAssist vendors in the onboarding process, ensuring a smooth transition and effective product adoption. šCommunicate regularly with vendors to ensure their engagement and satisfaction with client.
What are the required qualifications for an an Account Manager?
šAt least 1 year experience in account management, sales, or a customer-facing role. šStrong sales and negotiation skills šResilient mindset to effectively navigate and embrace change in a dynamic work environment šAbility to understand and articulate technical concepts and product features šAcute attention to detail šMust have strong, friendly, upbeat verbal and written communication skills šExcellent problem-solving and critical-thinking skills. šIs a self starter and rolls with the punches in an ever changing environment šSelf-motivated, results-oriented, and able to work independently. šA customer-centric mindset with a commitment to delivering exceptional service. šExperience with using a CRM