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SupportNinja
Account Manager
5 months ago | 180 views | Be the first one to apply

Account Manager

Full-time
Manila

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life as an Account Manager look like?

šŸ“Build and maintain strong relationships with our clients, understanding their needs and challenges in order to provide custom solutions and recommendations so they can achieve the best results. šŸ“Sell clientā€™s services into our existing customer base in order to achieve revenue targets šŸ“Review the vendorā€™s client listing regularly, and work with the vendor to make improvements based on your knowledge of successful listings on the platform. šŸ“Work to save / retain vendors who may be at risk of canceling Anticipate potential challenges for the vendor and proactively offer suggestions. šŸ“Educate vendors on the benefits and features of our offerings and how they can address their specific needs. šŸ“Assist vendors in the onboarding process, ensuring a smooth transition and effective product adoption. šŸ“Communicate regularly with vendors to ensure their engagement and satisfaction with client.

What are the required qualifications for an an Account Manager?

šŸ“At least 1 year experience in account management, sales, or a customer-facing role. šŸ“Strong sales and negotiation skills šŸ“Resilient mindset to effectively navigate and embrace change in a dynamic work environment šŸ“Ability to understand and articulate technical concepts and product features šŸ“Acute attention to detail šŸ“Must have strong, friendly, upbeat verbal and written communication skills šŸ“Excellent problem-solving and critical-thinking skills. šŸ“Is a self starter and rolls with the punches in an ever changing environment šŸ“Self-motivated, results-oriented, and able to work independently. šŸ“A customer-centric mindset with a commitment to delivering exceptional service. šŸ“Experience with using a CRM

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