What you will do:

📍Initiating proactive relationship-building activities with key clients to maintain strong relationships across the Easygo brands 📍Provide VIP customers with industry-leading customer service and gaming experience 📍Articulating an extensive knowledge of our products which leads to resolving customer issues 📍Daily management and execution of one-on-one contact in response to customer touchpoints 📍Monitor VIP customer behaviors, interests, and trends to ensure that customer expectations are met 📍Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players 📍6-day availability across the Australian time zone 📍Ability to manage 350 players

What you will bring:

📍Experience working in a customer service environment 📍Good interpersonal skills and the ability to communicate at all levels within the business are essential 📍Strong customer-centric attitude with an interest in the wagering industry 📍A willingness to learn harnessed with a proactive personality and a good work ethic are equally vital 📍The initiative to go above and beyond and act on opportunities in a timely manner 📍Demonstrated success in achieving KPI targets week on week and month on month 📍Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs 📍Ability to make timely and effective decisions 📍Ability to manage multiple projects at a time, under challenging circumstances 📍Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output 📍Drive and determination to continuously develop one’s own skills and competencies to assist the continued/ongoing growth and success of Easygo 📍Bilingual in English and Mandarin