Tasks and Responsibilities

📍Requirements Analysis and Stakeholder Engagement: Capture requirements and expectations of stakeholders. 📍Identify relevant IT and OT systems, processes, and data to be integrated into the CMDB. 📍Establish a communication plan to regularly inform and involve stakeholders. 📍Design and Architecture: 📍Design the structure and architecture of the enhanced CMDB system considering identified requirements and integrations (data validation tools). 📍Define data standards, classifications, and relationships between configuration items. 📍Develop a concept for integrating external providers and complying with SLAs and KPIs. 📍Implementation and Testing: 📍Implement the enhanced CMDB solution according to the design and architecture. 📍Conduct comprehensive testing to ensure functionality, data integrity, and performance of the CMDB. 📍Validate integrations with external providers and monitor compliance with SLAs and KPIs. 📍Training: 📍Conduct training and workshops for staff to familiarize them with the enhanced CMDB system and updated SACM processes. 📍Transition and Operations: 📍Plan the transition from the old to the new CMDB solution and ensure all data is migrated correctly. 📍Monitor the operation of the enhanced CMDB and make adjustments as needed to optimize performance and data quality. 📍Establish regular review and improvement cycles. 📍Monitoring: 📍Establish a system to monitor SLAs and KPIs to measure CMDB performance and compliance with service agreements.

Requirements

📍Minimum of 5 years of experience in IT Service Management, Configuration Management, or related field. 📍Proven experience in requirements analysis and stakeholder engagement. 📍Strong background in designing and architecting IT systems, particularly CMDB solutions. 📍Experience in implementing and testing CMDB solutions, ensuring functionality, data integrity, and performance. 📍Familiarity with integrating external providers and ensuring compliance with SLAs and KPIs. 📍Previous involvement in training and workshops for staff on CMDB systems and SACM processes. 📍Demonstrated ability to plan and execute transitions between CMDB solutions, including data migration. 📍Experience in monitoring and optimizing CMDB performance and data quality. 📍Proven track record in establishing and maintaining systems for monitoring SLAs and KPIs. 📍Excellent communication and interpersonal skills for capturing requirements and engaging stakeholders effectively.