Responsibilities

📍Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability 📍Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Malaysia's local web3 community 📍Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach 📍Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution 📍Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency 📍Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues 📍Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews 📍Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution

Requirements

📍3+ years of experience in client services operations within a marketing environment 📍Agency experience required, with a preference for PR or digital agencies 📍Proficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients 📍Actively engaged in the local web3 community, with demonstrable involvement 📍Proven ability to develop and grow client relationships over time 📍Solid understanding of digital marketing, including SEO, paid media, CRO, and related areas 📍Experience in effectively supporting high-performing teams 📍Exceptional communication skills